Assistant Manager - CRM

Takes care of the entire operations. 

Co-ordination with other departments’ viz. Sales, Legal, Accounts.

Monitors customer relations that cover all services including collections, registrations, legal 

concerns and internal audits.

Manage customer inquiries and provide end to end resolution.

Improving the overall customer relationship, delivering reliable administrative support.

Maintain a life cycle tracker of the customer’s right from sales to possession. Maintaining customer 

data base in SAP which includes the procedure from the Client generation till unit hand over, 

Shifting, Cancellation, resale of the unit. 

Tracking for sending reminder emails to customers when nearing the due dates.

Tracking the team for specific customer requirements & executing accordingly.

Assisting in planning and execution of Customer Engagement Activities.

Close coordination with the internal departments, to make sure to be with the customers around the 

clock basis and support satisfying all their product and service specific needs.

Setting systems and process in place while focusing on long term valuable customer relationships.

Document all the important correspondences shared with the customers.

MIS Reports to Management