Deputy General Manager - CRM

Roles & Responsibilities:-

* Verification of the customer documents as provided by Sales, understanding all the commitments made during the sale transaction & deviation given, if any. 
* Welcome call & welcome kit to the customers providing them with necessary information thus building rapport with them
* Preparing the agreement as per the requirements and track all the pending agreements. Generation of various letters as per the Contruction slabs in line with agreements.
* Thorough follow up with clients for payments uptil closure.
* Verification of agreements before registration & assisting the clients with various documentation for registration process. 
* Deliver good customer experience with an intent of 100% customer satisfaction & generating referrals from existing customers.
* Ensure proper documentation process related to agreements, loan sanctions, NOCs, etc. Ensure smooth functioning of handing over formalities.
* Rapport building with external partners for loan disbursement.
* Work closely with various teams involved in the product life cycle such as Projects, Sales, Finance to ensure customer deliverables are met on time. 
* Address various customer grievances within defined SLA's. 
* Thorough snagging with an aim of delivering finished product as per GDPL quality standards before the date of posesion.
* Follow up with the projects team to close loop on snag list.
* Generate various weekly, monthly reports to track the deliverables.
* Guide, mentor, coach the team towards creating & enhancing the customer service & living the brand.

Personality Dimensions –

* Dynamic & result oriented

* Excellent communicator

* High tenacity

* Customer centric approach

If you love 'OUTDOING', this is the place to be!